WARRANTY AND REPAIR

SERVICE AND REPAIR
 

AUDIO GROUP is the Canadian service centre for GRADO headphones; please get in touch with us for other GRADO product.

Our technicians are factory trained; we keep parts in stock for a speedy service; we do not make modifications, we do not sell parts.

The headphones to be repaired must be sent prepaid, by the carrier of your choice to our Service centre (address at the bottom of the page).

For headphones under warranty: please include your bill of sale from an authorized Canadian dealer, if out of warranty, send along a money order or a cheque payable to AUDIO GROUP.

There is no need to contact us prior to sending a headphone for repair.

The item repaired will be returned to you by FedEx or CanadaPost (our choice) within a few days.

We offer a FLAT RATE service; it includes all that is necessary to get the headphones back ‘’into original working condition’’, labour, parts, transport back to you and applicable taxes; the replacement of ear pads is not included.

AUDIO GROUP offers a 30 day warranty on repairs (if same problem occurs).

 

 

Flat rates for repairing GRADO headphones

iGrado-eGrado

 

$35

SR60 all versions

 

$45

SR80 all versions

 

$55

SR125 all versions

 

$65

SR225/GW100 all versions

 

$75

SR325 all versions

 

$85

RS2/PS500/GH1/GH2/GH3/GH4 all versions

 

$125

RS1/GW1 all versions

 

$150

GS1000/GS2000/GS300 all versions

 

$265

PS1000/PS2000 all versions

 

$325

iGi/iGe/iGe3

 

$60

GR8 all versions

 

$120

GR10 all versions

 

$180

 

 


Replacement Pads

Extra Small pads for I Grado (pair): $11
Small pads (pair): $17
Large ear pads (pair): $35
Extra Large pads (pair) for GS and PS1000: $69

 

 


Warranty of GRADO products

GRADO products are warranted against manufacturing defects for a period of one year from purchase date; exception:

  • iGRADO/eGrado are covered by a 120 days warranty as written on the packaging.

  • Stylï (also named Diamonds) are not warranted. We suggest you check them before leaving the store.

 



Canadian service center adress:

AUDIO GROUP
2054, de Salaberry St.
Saint-Bruno (QC) Canada
J3V 4N6
Québec.      
Canada

Tel:  514-267-8231
 

service@audiogroup.ca