Service and Repair

Welcome to the Canadian service centre for GRADO headphones and cartridges.

We are proud to carry parts to fix every single model ever built by Grado. Please be aware that we do not sell separate parts.

“ To repair the Grado headphones you do not only need to be a qualified technician. You need to have a lot of compassion for music lovers. You must respect and understand that their direct contact with their favorite music is their headphone.

You need to be passionate about craftsmanship, as each and every headphone coming for repair must look and sound as good as when they got unboxed for the first time.

Each and every pair of headphones coming to my shop are treated like if they were mine, I will always go the extra mile to make you feel that being a member of the Grado's family is a long term commitment for us. “

Michel Plante - Grado tech specialist.

PROCEDURES:

  • Please PRINT and FILL our Repair Form
  • The headphones to be repaired must be sent by the carrier of your choice to our Service centre (address at the bottom of the page).
  • For headphones under warranty: please include your bill of sale from an authorized Canadian dealer.
  • If you need replacement ear pads, prices are at the bottom of this page.
  • There is no need to contact us prior to sending a headphone for repair but we would be happy to answer any of your questions.
  • The item repaired will be returned to you by FedEx or CanadaPost (our choice) within a few days, usually it is within 24 hours.
  • We offer a FLAT RATE service; it includes all that is necessary to get the headphones back ‘’into original working condition’’, labour, parts, transport back to you and applicable taxes; the replacement of ear pads or headband is not included.
  • AUDIO GROUP offers a 30 day warranty on repairs (if same problem occurs). 

iGrado / eGrado

 

$45

SR60 all versions

 

$55

SR80 all versions

 

$65

SR125 all versions

 

$75

SR225 all versions

 

$85

SR325 all versions

 

$95

RS2/PS500/GH1/GH2/GH3/GH4/GW100 all versions

 

$135

RS1 all versions

 

$160

GS1000/GS2000/GS3000 all versions

 

$275

PS1000/PS2000 all versions

 

$325

iGi/iGe/iGe3

 

$90

GR8 all versions

 

$200

GR10 all versions

 

$250

 

Flat Rate Service on Grado Headphones*

includes all that is necessary to get the headphones back ‘’into original working condition’’, labour, parts, transport back to you and applicable taxes; the replacement of ear pads is not included.

*  Warranty on repair:  30 days

Extra Small pads for I Grado (pair)

$12

Small pads (pair) and W pads (pair)

$17

Large pads (pair)

$35

Extra Large pads (pair)

$80

 

 

Replacement Pads Cost*

* (with repairs) including applicable taxes

AudioGroup is the exclusive Canadian importer of Grado Products and the only authorized service center.

Send us your repair or contact us:

AudioGroup

2054 de Salaberry

St-Bruno, Quebec   J3V 4N6

514-267-8231  // service@audiogroup.ca